Tag Archives: customers

Monday resolution: Do you know your churn rate? Do you track it?

Regular readers will know I am a big fan of The Lean Startup, a guide to nimble innovation for large and small businesses. This weekend I’ve been re-reading it, and here’s what I’m going to do differently on Monday as … Continue reading

Posted in Management | Tagged , , , , | Leave a comment

Using Google Alerts to drive sales

Most people already know how to use Google Alerts to make sure they’re keeping abreast of news about their own company, their competitors, and their personal brand. (If you haven’t already put in the keywords for these things, I suggest … Continue reading

Posted in Recommendations, Sales | Tagged , , , | Leave a comment